TERMS & CONDITIONS

Appointments & booking requests

All appointments are subject to availability and confirmation by Pacha Lashes.

Submitting a booking request through the website does not automatically mean your appointment has been confirmed.

Your requested date and time will be checked and you will be contacted by Pacha Lashes to confirm the appointment.

Deposits

A £20 deposit is required to secure an appointment.

Deposit payment details will be provided during the booking process. Deposits are paid by bank transfer directly to Pacha Lashes.

Your appointment is not considered fully secured until the deposit has been received and your appointment has been confirmed by Pacha Lashes.

The £20 deposit is non-refundable, except where applicable consumer rights require otherwise. The deposit will be deducted from the total cost of your treatment on the day of your appointment.

Where you need to reschedule and provide sufficient notice, the deposit may be transferred to your new appointment, subject to availability.

Cancellations

If you need to cancel your appointment, please provide as much notice as possible.

As the £20 deposit is non-refundable, cancelled appointments will normally result in the deposit being retained, subject to any applicable consumer rights.

Appointments cancelled with less than 24 hours' notice may also prevent us from being able to offer the appointment to another client.

Rescheduling

If you need to move your appointment, please contact Pacha Lashes as soon as possible.

Where sufficient notice is provided, your £20 deposit may be transferred to your new appointment, subject to availability.

Repeated changes or late requests to reschedule may result in the deposit being retained and a new deposit being required for a future appointment.

Lateness

Please arrive on time for your appointment.

Arriving late may reduce the amount of time available for your treatment. This may affect the final result or, where there is not enough time remaining, your appointment may need to be rescheduled.

Where an appointment has to be cancelled due to significant lateness, the deposit may be retained.

Location

Appointments may be available at the following locations:

• Beyond Beauty Salon — Bury
• Home Based

If your appointment is at the home-based location, the full address will be provided privately once your appointment has been confirmed.

Arriving for your appointment

Please arrive with clean lashes and brows where possible and avoid wearing heavy eye makeup or products around the treatment area.

If you have any concerns about your suitability for a treatment, please contact Pacha Lashes before your appointment.

Treatment suitability

Some treatments may not be suitable for everyone.

Pacha Lashes reserves the right to decline or modify a treatment where there is a reasonable concern that the treatment may not be suitable or could cause irritation or damage.

Please provide accurate information about any relevant allergies, sensitivities, previous reactions or conditions affecting the treatment area before your appointment.

Patch tests

Where a patch test is required or recommended for a particular treatment or product, it must be completed in accordance with Pacha Lashes' instructions before the treatment.

A patch test does not guarantee that an allergic reaction or sensitivity will not occur.

If you experience a reaction following a treatment or patch test, please contact Pacha Lashes as soon as possible.

Children, guests & pets

To help keep appointments calm, comfortable and safe, we ask that clients attend their appointments alone wherever possible.

Children are not permitted at appointments wherever possible. If you have a specific circumstance that means you need to bring a child with you, please contact Pacha Lashes before your appointment to discuss this.

Additional guests should also be avoided unless agreed with Pacha Lashes in advance, as space within the treatment area may be limited.

Please also be aware that pets live at the home-based location. There is a cat and a dog at the property.

If you have an allergy, fear or sensitivity to cats or dogs, please let Pacha Lashes know before booking so that we can discuss this with you and make sure you are comfortable.

While reasonable steps will be taken to keep pets away from the treatment area where appropriate, we cannot guarantee that there will be no contact with or exposure to pets during a home-based appointment.

If you would prefer the pets not to be in the treatment area, please let Pacha Lashes know before your appointment.

Results & expectations

Results can vary from person to person depending on natural lashes, brows, hair growth, lifestyle, previous treatments and aftercare.

Pacha Lashes will always aim to provide the best possible result based on your natural features and the treatment selected.

Aftercare

Clients are provided with aftercare guidance appropriate to their treatment.

Following the recommended aftercare helps maintain the appearance and longevity of your treatment.

Pacha Lashes cannot be responsible for results affected by failure to follow the recommended aftercare instructions.

Payment

The remaining balance for your treatment is payable at the appointment unless otherwise agreed in advance.

Pacha Lashes will confirm the accepted payment methods where required.

Changes to appointments

Pacha Lashes reserves the right to change or rearrange an appointment where circumstances outside our reasonable control make this necessary.

If we need to change your appointment, we will make reasonable efforts to contact you and arrange an alternative date or time.

Website information

We aim to ensure that the information displayed on the Pacha Lashes website is accurate and up to date.

Prices, treatments, availability and other information may be changed from time to time without notice.

Acceptance of these terms

By submitting a booking request, you confirm that you have read and understood these Terms & Conditions and agree to follow them in relation to your appointment.