PRIVACY POLICY

About this policy

Pacha Lashes respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit our website, contact us, submit a booking request or otherwise interact with Pacha Lashes, and how we use that information.

Information we collect

Depending on how you use our website, we may collect information such as:

• Your name
• Email address
• Telephone number
• Preferred appointment date and time
• Treatment you are interested in booking
• Preferred appointment location
• Any notes or information you choose to provide

You may also choose to provide information about allergies, sensitivities, previous reactions or other information relevant to your treatment. Please only provide information that is necessary for us to understand your appointment requirements and provide our services safely.

We may also receive basic technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website.

How we use your information

We use the information you provide to help us run Pacha Lashes and provide our services.

This may include using your information to:

• Respond to enquiries
• Process and manage booking requests
• Contact you about your appointment
• Confirm appointment details
• Answer questions about our treatments
• Consider information relevant to treatment suitability
• Provide information about aftercare
• Improve our website and customer experience
• Prevent spam, fraud or misuse of our website

Information you choose to provide about allergies, sensitivities or previous reactions may be used where reasonably necessary to help assess treatment suitability and provide your appointment safely.

Booking information

When you submit a booking request through our website, the information you provide is used to process your request and communicate with you about your appointment.

Submitting a booking request does not automatically guarantee an appointment. Your requested date and time will need to be checked and confirmed by Pacha Lashes.

We may contact you using the details you provide to confirm availability, discuss your appointment or request any information needed to arrange your booking.

Payments

Where a deposit is required for an appointment, payment may be made by bank transfer using the payment details provided by Pacha Lashes.

We do not ask you to provide your debit or credit card number, CVV, PIN, online banking password or other banking security information through our website contact or booking forms.

How we protect your information

We take reasonable steps to protect the personal information we hold and to prevent it from being accidentally lost, misused, accessed without permission, altered or disclosed.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Who we share your information with

We do not sell your personal information.

Your information may be processed by trusted service providers who help us operate our website, process forms, manage bookings, send emails or provide other services necessary to run the business.

These providers should only process your information where necessary to provide their services to us and in accordance with applicable data protection requirements.

Cookies

Our website may use cookies and similar technologies to help the website function properly, remember preferences and understand how visitors use the website.

Some cookies may be placed by third-party services used by Shopify or other website features.

You can manage or restrict cookies through your browser settings. Some parts of the website may not function correctly if certain cookies are disabled.

How long we keep your information

We only keep personal information for as long as we reasonably need it for the purposes described in this policy, including providing our services, managing appointments, keeping appropriate business records and meeting legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Your rights

Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to or request restriction of certain processing
• Request a copy of information you have provided to us

If you would like to exercise a privacy right, please contact us using the details below.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children through our website.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page.